Privacy policy

Aviosec operates the Aviosec mobile app and this website. You can contact us at aviosec@hotmail.com.

The app is for adults arranging security-system service visits. It is not directed at children.

Account data we collect

When you create an account we collect your name, email address, phone number, and password. The password is stored by our auth provider. We do not keep it in plain text. Your profile also includes your role (client, engineer, or admin) and your annual maintenance contract status and expiry.

Ticket data we collect

When a service ticket is created we collect:

• Product type and product model
• Issue description
• Site contact name and site address
• Ticket status and visit dates
• Whether the visit is chargeable, and the service charge
• Work carried out and materials brought
• Client remarks
• A signature image placed on the service report PDF

Device data we collect

We collect a push-notification token for the signed-in person. We use it only to send alerts about that person's tickets.

What we do not collect

We do not collect precise GPS location, the phone's contact list, photos other than the service signature, or payment card numbers.

How we use this data

We use this data to create and manage service tickets, assign engineers, send ticket notifications, and produce service reports.

We do not sell personal data. We do not use it for advertising. It is stored with Supabase (database and sign-in) and push delivery goes through Expo. A service report PDF may be emailed to the client.

Data is sent over HTTPS.

How long we keep data

We keep data while the account exists. When an account is deleted:

• The login, name, email, phone, and push token are removed.
• Tickets that person created as a client are removed, including remarks and signatures on those tickets.
• Tickets for other customers are kept.
• If the deleted person was the assigned engineer, their name is removed from those tickets and notes they wrote stay without their name attached.

We may keep a service record where we need it to complete work already booked or to meet a legal duty, with personal identifiers removed where we can.

How to ask for deletion

Use https://www.aviosec.com/delete-account, or in the app open Profile (clients and engineers) or Settings (admins) and choose Delete account. Deletion from the app is immediate after confirmation. A request from this website is completed by Aviosec after we confirm the requester owns the account.

The last remaining administrator account cannot be deleted, so the company is not locked out of the app.

Access and correction

You can contact aviosec@hotmail.com to ask what data we hold or to correct it.